Privacy Policy
Last updated: January 20, 2025
1. Introduction
AutoRanq ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services.
This policy applies to all users of our platform, including visitors to our website, registered users, and paying customers.
2. Data We Collect
We collect various types of data to provide and improve our services:
• Account information: name, email address, company name
• Usage data: how you interact with our platform, features used, pages visited
• Technical data: IP address, browser type, device information, operating system
• Content data: articles you create, keywords you research, projects you manage
• Payment information: billing details, transaction history (processed securely via Stripe)
• Communication data: support tickets, feedback, and other correspondence
3. How We Use Your Data
We use your data for the following purposes:
• To provide and maintain our service
• To process your subscription and payments
• To send you important service updates and notifications
• To improve our platform and develop new features
• To provide customer support and respond to inquiries
• To analyze usage patterns and optimize performance
• To comply with legal obligations
• To prevent fraud and ensure platform security
4. Data Sharing
We do not sell your personal data. We only share data with:
• Service providers necessary for our operations (cloud hosting, payment processing, email delivery)
• Third parties when required by law or legal process
• Business partners with your explicit consent
• Analytics providers to help us understand and improve our service
All third-party service providers are contractually bound to protect your data.
5. Data Security
We take technical and organizational measures to protect your data, including:
• Encryption of data in transit (TLS/SSL) and at rest
• Strict access controls and authentication
• Regular security audits and vulnerability assessments
• Secure data centers with physical security measures
• Employee training on data protection
Despite our best efforts, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.
6. Cookies
We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our service, and improve functionality.
For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.
7. Your Rights
Under GDPR and other applicable laws, you have the following rights:
• Right to access: Request a copy of your personal data
• Right to rectification: Have incorrect data corrected
• Right to deletion: Request deletion of your data ("right to be forgotten")
• Right to portability: Receive your data in a standard, machine-readable format
• Right to object: Object to certain types of data processing
• Right to restriction: Request limitation of data processing
• Right to withdraw consent: Withdraw consent at any time
To exercise these rights, please contact us at hello@autoranq.ai
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:
• Account data: Retained while your account is active, plus 2 years after deletion
• Content data: Retained while your account is active, deleted 30 days after account closure
• Payment records: Retained for 7 years for tax and legal compliance
• Usage data: Anonymized after 26 months
You can request earlier deletion by contacting us.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of significant changes via email or a prominent notification in our platform. We encourage you to review this policy periodically.
10. Contact
For questions about this privacy policy or to exercise your rights, please contact us:
Email: hello@autoranq.ai
Address: Herengracht 123, 1015 BT Amsterdam, Netherlands
You also have the right to lodge a complaint with a supervisory authority (in the Netherlands: Autoriteit Persoonsgegevens).